Frequently Asked Questions
What forms of payment do you accept?
Di Lewis accepts all major credit cards including Visa, Mastercard, American Express & Discover. We also accept PayPal for online orders shipped within the United States.
When will you charge me for my order?
You will be charged for your order during checkout and will receive an order confirmation within 24 hours of having placed the order to the email address provided during the checkout process.
Do you ship internationally?
We currently only ship within the United States.
When will you ship my order?
Production:
All of our products are made to order and should be ready to ship within 3-5 business days.
Delivery:
Once your purchase has been shipped you should expect to receive your order within 1-5 business days depending on the shipping method you selected.
Will you send me a shipping confirmation?
A shipping confirmation will be sent within 24 hours of the order leaving our facility to the email address provided during the checkout process. The email will include a tracking number and the products associated with your shipment.
What are your domestic shipping options and rates?
We offer USPS First Class, Priority and Express Options. Shipping rates depend on the item(s) being shipped.
What is your cancellation policy?
We request that any cancellations be made within 3 hours from the time the order was originally submitted.
What is your return policy?
Please refer to “Return and Exchange Policy” on the home page.
What are the product specifications for your pillowcases?
Available in Two Sizes
- Standard/Queen Pillowcase - 20” x 30”
- Euro Sham - 26" x 26”
- 100% Polyester, Double Brushed Microfiber Fabric
- Features a One Inch Border and French Envelope Closure
- Digitally Printed with Vibrant Colors
- Pillow Not Included
- Machine Washable
- Hypoallergenic
- Breathable, stain and wrinkle resistant fabric
- Designed, printed and finished in the USA
What are the product specifications for your art prints?
Abstract, Floral, Impressionist and Illustration
- A Di Lewis Studios design, printed in the USA
- Gallery quality Giclée print using Epson archival inks
- Acid, lignin and chlorine free, 100% cotton heavyweight archival paper (314 g/m²)
- Made to Order
- Custom trimmed with 1-2 inch border for framing
Kids
- A Di Lewis Studios design, printed in the USA
- Heavyweight Fine Art Matte Paper
- Giclée print reproduction method using Epson archival inks
- Made to order
- Custom trimmed with a .5 - 1.5-inch border for framing